My parents moved to Sunnycrest about 2.5 years ago. While my dad was resistant to the move, he immediately bounced back to life at Sunnycrest. Rather than sitting in a chair at home watching the depressing news, he became involved in activities, playing games and being his gregarious self again. My mom also did well with the move to Sunnycrest, but since she was already active outside the home, the change wasn’t so dramatic in her case.
The staff has been wonderful since the beginning with many of the staff treating my parents as family. It all started with Kristen in marketing who brought my parents in. She was incredibly warm and accommodating to our whole family. The front desk staff also makes me feel this way. Pamela, Debbie, Dora and Gloria are all very efficient while also being very warm. When my dad died, every one of them expressed sincere sympathy. Gloria ran around the desk to hug me; I appreciated all of their sentiments, and that hug, so much. Their sincerity and warmth was above and beyond anything that I expected.
Gloria in housekeeping is also a gem in taking care of things inside my mom’s apartment. I feel that she looks out for my mom and I love the way she used to kid my dad and encourage him. She made him giggle and that delighted me.
I attended one of the large community meetings led by an interim ED when Nick started. Nick impressed me in that meeting and he continues to impress my mother. He’s a man with a mission and his dedication shows. My mom jokes that he gallops from one fix to the next. It’s obvious that he cares deeply about the work that he does.
Elaine in the salon is a particular favorite of my mom. Looking good is so important to feeling good (I’m hearing Billy Crystal’s parody of Fernando Lamas as I write this). I’m so happy that there’s a salon on site and a person running it who cares about her patrons so much. It’s a long standing joke in our family that my mom really benefits from professional hair styling, so we appreciate Elaine soooo much! 😉
My mom has also mentioned what a good job you’re doing, she appreciates how you listen and take action.